UNE Partnerships offers a range of qualifications from the Public Sector Training Package suited to those employed in a variety of roles across the public sector.
Employability Skills - Certificate III in Government
Skill Industry/enterprise requirements for the Certificate III in Government include:
Communication
- Respond to enquiries, receive and give directions, participate in meetings and make presentations in the workgroup, including speaking, listening and reading non-verbal cues, and using reading, writing and visual literacy.
- Interpret and compose a range of workplace documents from a number of sources. This includes interpreting written information for workplace purposes and preparing written materials.
- Prepare verbal and written advice and reports containing information which is impartial, substantiated, accurate and complete and includes reflection, discussion, seeking clarification from others and tailoring communication to suit different and diverse audiences.
- Use communication language/style to take account of the task requirements and diversity of workgroup members including communicating with diverse audiences using conflict resolution, coaching, negotiation, self-assessment.
- Use formal and informal organisational communication channels including processing and acting on internal stakeholder input and feedback, using principles of interpersonal, group, system and organisational communication.
- Maintain records in a manner that is accurate, up-to-date and in a format acceptable to the organisation
- Use:
- effective listening
- questioning
- constructive feedback
- issues identification
- exploring options
- identifying areas of agreement
- recording agreements
- non-verbal as well as verbal communication
- culturally appropriate strategies, language and non-verbal cues
- a variety of words and language structures to explain sometimes complex ideas to different audiences
- strategies to overcome barriers to communication.
Teamwork
- Determine the work unit’s position in the organisational structure and its relationship with other work units. This includes acknowledging the contribution of the work role and the work unit to the organisation’s vision, goals and outcomes and clarifying roles, responsibilities and professional working relationships in the workgroup while valuing individual differences within the workgroup.
- Respond to diversity including gender and disability, varying cultural expressions of emotion and emotional cues within a diverse workgroup.
- Build, expand and utilise internal networks, including identifying key internal stakeholders, identifying or establishing network links with key internal stakeholders and participating in internal networks.
- Maintain professional working relationships with colleagues including cooperating with others in the workgroup, sharing knowledge to complete tasks, making constructive contributions to team work, providing formal and informal feedback on workgroup effectiveness and deal ethically with colleagues, members of the public, suppliers and business contacts.
Problem solving
- Resolve situations which pose ethical problems or refer them in accordance with organisational guidelines including interpreting ethical values and principles and review with senior staff to ensure accuracy, managing conflicts of interest, recording decision-making processes used to resolve ethical problems and using models of ethical decision making/problem solving.
- Use customised solutions to client needs within the limits of your authority, and in accordance with legislation, policy and procedures including using information to develop options for consideration and action as required, including using numeracy skills to manage time and undertake mathematical tasks embedded in information or instructions, identifying ambiguity and uncertainty relating to changed roles, functions and procedures, and using problem-focused strategies for coping.
Initiative and enterprise
- Use public resources in accordance with public sector ethics standards, organisational policy and guidelines, relevant standards and other information.
- Exercise judgment to resolve workplace issues including applying relevant standards and other information applying objective and impartial evaluation of conflicting requirements, using ethical decision making applying workplace procedures relating to ethical work practices, responding to diversity, including gender and disability.
- Acknowledge emotional intelligence, characterised by self-awareness (personal), self-management (personal), social awareness (social), relationship management (social).
- Establish new network links with key internal stakeholders in accordance with legislation, policy and procedures, including seeking assistance to deal with any misunderstandings or conflict situations that arise within internal networks in accordance with principles of conflict resolution
Planning and organising
- Provide client service where a relationship is established with the client to address their needs. This includes the need to explore with clients what outcomes are possible and would best promote satisfaction. It may also require staff to be familiar with a product/service that is capable of customisation. The nature of the service/product delivery may need to be explored with the client. This includes assisting clients to articulate needs, satisfying client needs and exercising judgment to resolve client service issues.
- Implement practice change and participate in the refinement of work procedures. This includes preparing for, implementing and monitoring change and working with ambiguity in the face of change. Staff will identify opportunities for continuous improvement in the workplace and refer for approval and action. Contributions to planning for change in the workgroup will comply with organisational requirements.
- Achieve work goals and revise work plans to attend to ongoing or new responsibilities. This includes monitoring work progress relative to set goals, strategies and outcomes and using planning and time management in routine work activities.
- Use required resources and systems to achieve work objectives. This includes accessing and using resources, administering resource usage, operating financial systems relevant to job role and identifying and dealing with discrepancies.
Self management
- Personal work practices comply with public sector ethics standards, organisational policy and guidelines including an understanding of the organisation’s context, working in a manner that has regard for the workgroup position and the organisation’s structure, functioning, culture and vision and identifying work goals and clarify and prioritise in accordance with the organisation’s requirements.
- Monitor work progress relative to set goals, strategies and outcomes including; identifying risks to the achievement of personal work outcomes and manage risks in accordance with organisational risk management requirements, revise work plans to attend to ongoing or new responsibilities, use self-reflection and negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
Learning
- Assist with support, learning and development for others in achieving workgroup goals. This includes the establishing workgroup parameters, participating in the workgroup, assisting in learning and development and assisting workgroup members.
- Set personal learning goals and monitor progress towards them. This includes, identifying career options and pathways, potential competency recognition or development opportunities and applying them in accordance with organisational policy and procedures and assessing work-related competencies by reflecting on workplace experience and training, and from monitoring feedback on performance in the workplace.
- Seek and use feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity. This includes working with a coach or mentor and identifying areas requiring competency development by comparing current competencies with the competency requirements of current or anticipated duties. Develop a comprehensive knowledge of the organisation’s structure and functioning and apply this in accordance with legislation, policy and procedures.
Technology
- Use technology to access workplace information and documents electronically (computers) and or in hard copy (printers, photocopiers).
- Maintain network communication through e-networks such as bulletin boards or virtual networks.
- Use computer technology for recordkeeping and financial management including:
- computer files
- databases
- information systems
- records management systems
- web sites
- Apply computer technology to data storage, security, retrieval and presentation.
- Use technology such as telephones, computers with audio and presentation software, answering machines, facsimiles.
