UNE Partnerships offers a range of qualifications from the Public Sector Training Package suited to those employed in a variety of roles across the public sector.
The Certificate IV in Government (Investigation)
Module Outlines
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Encourage compliance with legislation in the public sector (PSPLEGN401A)
This unit overviews the legislation which governs the public sector environment. It will concentrate on legislation governing public sector employment behavior with reference to assisting others to comply with legislative requirements and how to act on non-compliance.
Investigate non-compliance (PSPREG404A)
This unit covers identification of possible non-compliance and recommendations for ensuing action. It includes initiating a preliminary investigation to confirm non-compliance, and planning, conducting and finalising the investigation. In practice, investigating non-compliance may overlap with other generalist or specialist public sector work activities such as acting ethically, exercising regulatory powers, acting on non-compliance, conducting formal records of interview, gathering and managing evidence, etc
Exercise regulatory powers (PSPREG401C)
This unit covers the exercise of powers under the organisation’s enabling legislation, and other relevant legislation for regulation, monitoring, inspection and investigation. It includes establishing regulatory powers, applying enabling legislation, utilising other legislation and standards, and working with other organisations.
Implement workplace safety procedures and programs (PSPOHS401B)
This unit covers implementation of the organisation’s occupational health and safety policies, procedures and programs by those with supervisory responsibilities, to meet occupational health and safety standards.
Produce formal record of interview (PSPREG407B)
This unit covers the competency to conduct and produce formal records of interview with suspects. It includes preparing for the interview, conducting the interview, and completing the record of interview.
Gather information through interviews (PSPREG411A)
This unit covers gathering information through interviews that do not result in a formal record of interview in the legal sense. Interviews may be conducted in a range of locations for a range of reasons. They may be overt or covert. The unit includes preparing for the interview, conducting the interview, and reviewing and correlating interview information.
Gather and manage evidence (PSPREG412A)
This unit covers all activities involved in gathering and managing evidence. It includes planning and activating evidence collection, identifying persons of interest, collecting and storing evidence, and summarising and reporting on evidence.
Advise on progress of investigations (PSPREG418A)
This unit covers ongoing review of activities throughout an investigation to ensure the effective outcome of the investigation. It includes summarising and reporting on the progress of an investigation, identifying and analysing problems and recommending further action.
Finalise and report on investigations (PSPREG419A)
This unit covers the requirements for completing investigations, reviewing the process and reporting results. It includes finalising the investigation, handling complaints and appeals, preparing an investigation report and using investigation outcomes.
Use advanced workplace communication strategies (PSPGOV412A)
This unit covers the use of advanced communication strategies for interacting with internal and external clients. It includes dealing with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations. Though the prime focus of the unit is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication, these are included.
Uphold and support the values and principles of the public service (PSPETHC401A)
This unit covers the ethical conduct required of those in public service and the responsibility to encourage ethical conduct in others - colleagues or supervised staff. It includes contributing to an ethical public sector workplace and participating in ethical decision making.
Apply government processes (PSPGOV422A)
This unit deals with the ‘machinery of government’ and provides a brief history of the development of government in Australia and the attendant public service structures. It also covers government protocols and appropriate processes in the development and application of policy and procedures.
Value diversity (PSPGOV408A)
This unit covers promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation’s responsiveness to the community. It includes promoting the benefits of workplace diversity and contributing to diversity outcomes.
Deliver and monitor a service to clients (PSPGOV402B)
This unit covers delivery and monitoring of services to new and existing clients. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client services within the public sector.
Support policy implementation (PSPPOL404A)
This unit covers the identification and application of policy in a public sector work environment. It addressed the three elements of competency - identify relevant policy, implement policy and monitor and report on policy implementation. It also looks at what a policy is, different types of policy, how it is developed, consultative processes and the role of the public sector in policy development.
