UNE Partnerships offers a range of qualifications from the Public Sector Training Package suited to those employed in a variety of roles across the public sector.
Certificate IV in Government
Module Outlines
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Uphold and support the values and principles of the public service (PSPETH401A)
This unit covers the ethical conduct required of those in public service and the responsibility to encourage ethical conduct in others - colleagues or supervised staff. It includes contributing to an ethical public sector workplace and participating in ethical decision making.
Deliver and monitor a service to clients (PSPGOV402B)
This unit covers delivery and monitoring of services to new and existing clients. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client services within the public sector.
Value diversity (PSPGOV408A)
This unit covers promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation’s responsiveness to the community. It includes promoting the benefits of workplace diversity and contributing to diversity outcomes
Use advanced workplace communication strategies (PSPGOV412A)
This unit looks at the use of advanced communication skills and strategies for interacting with internal and external customers and clients. Interacting includes dealing with complex enquiries or complaints, giving directions, managing meetings and giving presentations in the workplace or to the public.
Apply government processes (PSPGOV422A)
This unit deals with the ‘machinery of government’ and provides a brief history of the development of government in Australia and the attendant public service structures. It also covers government protocols and appropriate processes in the development and application of policy and procedures.
Encourage compliance with legislation in the public sector (PSPLEGN401A)
This unit overviews the legislation which governs the public sector environment. It will concentrate on legislation governing public sector employment behaviour with reference to assisting others to comply with legislative requirements and how to act on non-compliance.
Support policy implementation (PSPPOL404A)
This unit covers the identification and application of policy in a public sector work environment. It addressed the three elements of competency - identify relevant policy, implement policy and monitor and report on policy implementation. It also looks at what a policy is, different types of policy, how it is developed, consultative processes and the role of the public sector in policy development.
Implement workplace safety procedures and programs (PSPOHS401B)
This unit covers implementation of the organisation’s occupational health and safety policies, procedures and programs by those with supervisory responsibilities, to meet occupational health and safety standards.
Develop work priorities (BSBCMN402A)
Participants will learn to develop the skills and knowledge required to effectively plan their own work schedules, to deal with multiple priorities, and to be responsive to workplace needs. Furthermore, the module deals with monitoring and obtaining feedback on their work performance, such as reaching goals and targets. Finally, it looks at being aware of professional development needs for individuals and teams.
Implement effective workplace relationships (BSBFLM403B)
This unit covers a wide range of issues and concepts to do with working with others, and developing solid working relationships built on trust. It focuses on collecting, analysing and communicating information with the aim of enhancing team relationships. It discusses the importance of building networks, empowerment and dealing with problems and conflicts.
Promote team effectiveness (BSBFLM412A)
Team effectiveness in meeting expected outcomes is achieved through good planning and good leadership. The concept of leadership is covered in some detail to develop the underpinning skills and knowledge that lead to team cohesion. It includes strategies for improving team performance and deals with issues such as communication, motivation, leadership styles and proactively working with the management of the organisation.
Implement operational plan (BSBFLM405B)
Implementing an operational plan involves monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring resources and providing reports on performance as required. This unit addresses all of these elements.
Manage projects (BSBPMG510A)
This unit will give you the skills and tools to manage projects within your workplace. Because managing a project is a practical process, it is intended that completing this module will give you the opportunity to practice your new skills.
Implement continuous improvement (BSBMGT403A)
The focus is to learn how to determine various methods for capitalising on continuous improvement (CI) opportunities within organisations. Particular emphasis is placed on identifying CI potential for changes to current systems and processes by encouraging team participation. The module then covers the importance of monitoring the efforts of organisational CI implementation, and of seeking opportunities for further improvement.
Promote innovation and change (BSBCMN412A)
This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change.
